Twitter apologises after forcing people to follow President Trump

Company blames technical error

Twitter has scrambled to fix a glitch that automatically subscribed people to President Trump's tweets - even after deliberately unfollowing or blocking his account.

The company said the issue stemmed from an error during the handover of the official presidential Twitter account - @POTUS - from Obama to Trump. The account was supposed to retain its original 13 million followers, who would also be automatically added to an account containing an archive of the Obama administration's @POTUS tweets.

However, some users have reported that despite blocking or unfollowing the @POTUS account prior to the switchover, they found themselves mysteriously re-subscribed. There have even been claims that users have found themselves following the account despite never choosing to follow it in the first place.

Twitter blamed this on technical issues, and CEO Jack Dorsey took to the platform to explain and apologise. He revealed that in addition to the @POTUS account, the problem also affected other government accounts including the official vice president, press secretary and White House accounts.

The Trump-controlled presidential Twitter handle now has 14.3 million followers, and while the problem affected 560,000 people, Dorsey said that "we believe we've corrected all accounts to reflect your follow/unfollow intent".

Featured Resources

Digitally perfecting the supply chain

How new technologies are being leveraged to transform the manufacturing supply chain

Download now

Three keys to maximise application migration and modernisation success

Harness the benefits that modernised applications can offer

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

The 3 approaches of Breach and Attack Simulation technologies

A guide to the nuances of BAS, helping you stay one step ahead of cyber criminals

Download now

Recommended

Visit/analytics/30201/how-to-use-twitter-analytics-start-sharing-like-the-pros
analytics

How to use Twitter analytics: start sharing like the pros

21 Feb 2019

Most Popular

Visit/operating-systems/25802/17-windows-10-problems-and-how-to-fix-them
operating systems

17 Windows 10 problems - and how to fix them

13 Jan 2020
Visit/microsoft-windows/32066/what-to-do-if-youre-still-running-windows-7
Microsoft Windows

What to do if you're still running Windows 7

14 Jan 2020
Visit/policy-legislation/general-data-protection-regulation-gdpr/354577/data-protection-fines-hit-ps100m
General Data Protection Regulation (GDPR)

Data protection fines hit ยฃ100m during first 18 months of GDPR

20 Jan 2020
Visit/web-browser/30394/what-is-http-error-503-and-how-do-you-fix-it
web browser

What is HTTP error 503 and how do you fix it?

7 Jan 2020