Facebook will hire 3,000 more staff to police content
The company also plans to develop tools to counter self-harm
Facebook has revealed it will be taking on an extra 3,000 staff to monitor suicidal posts reported by other Facebook users.
Mark Zuckerberg announced the extra policing in a Facebook post, revealing that although the company had managed to stop some people from taking their own life, they had not in other cases. The new staff will take the number of human interceptors up to 7,500 should help identify potential issues before they occur.
He referred to the case of one user, who broadcasted a Facebook Live post hinting that he was considering suicide. The social network's staff was able to alert authorities and send out police support to the person in question and prevent him from taking his life.
"In other cases, we weren't so fortunate," Zuckerberg said. "No one should be in this situation in the first place, but if they are, then we should build a safe community that gets them the help they need."
The reviewers will also remove posts about child exploitation or hate speech.
As well as adding more staff to keep an eye on reported posts on Facebook, the company will also develop tools that will make it easier for users to report potential problems. Those tools will also ensure staff can evaluate the content faster and contact emergency services if they think it's necessary.
"Over the last few weeks, we've seen people hurting themselves and others on Facebook - either live or in video posted later," Zuckerberg wrote. "It's heartbreaking, and I've been reflecting on how we can do better for our community.
"If we're going to build a safe community, we need to respond quickly. We're working to make these videos easier to report so we can take the right action sooner - whether that's responding quickly when someone needs help or taking a post down."
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