Cultural change is the main barrier to digital transformation, says Capgemini

Survey also shows growing divide between management and staff

Cultural issues are seen as the number one barrier to digital transformation efforts within organisations, according to new research.

A study from digital analyst Brian Solis and Capgemini has revealed that more than 60% of employees see corporate culture as the biggest issue for companies looking to undergo digital transformation - an increase of 7% compared to six years ago.

Just 40% of senior executives stated that their businesseses have a digital culture, but an even lower percentage of ground-level employees agreed - just 27%, in fact.

"Digital technologies can bring significant new value," said Capgemini's head of digital services and group executive committee member, Cyril Garcia, "but organisations will only unlock that potential if they have the right sustainable digital culture ingrained and in place."

Advertisement - Article continues below

"Companies need to engage, empower and inspire all employees to enable the culture change together; working on this disconnect between leadership and employees is a key factor for growth," he added. "Those businesses that make digital culture a core strategic pillar will improve their relationships with customers, attract the best talent and set themselves up for success in today's digital world."

The survey, which polled 1,700 staff across 340 organisations in eight countries, also showed a growing divide between senior management and lower level employees. While 85% of top execs believed that their organisation promotes collaboration within the business, less than half of employees shared these views.

The results show a startling lack of confidence among staff in their businesses' ability to adopt modern working practices and methods. A mere 7% of the 340 companies were confident in their ability to quickly test and deploy new ideas.

Solis said: "To compete for the future, companies must invest in a digital culture that reaches everyone in the organisation. Our research shows that culture is either the number one inhibitor or catalyst to digital transformation and innovation. However, many executives believe their culture is already digital, but when you ask employees, they will disagree. This gap signifies the lack of a digital vision, strategy and tactical execution plan from the top.

"Cultivating a digital culture is a way of business that understands how technology is changing behaviors, work and market dynamics. It helps all stakeholders grow to compete more effectively in an ever-shifting business climate."

Featured Resources

The IT Pro guide to Windows 10 migration

Everything you need to know for a successful transition

Download now

Managing security risk and compliance in a challenging landscape

How key technology partners grow with your organisation

Download now

Software-defined storage for dummies

Control storage costs, eliminate storage bottlenecks and solve storage management challenges

Download now

6 best practices for escaping ransomware

A complete guide to tackling ransomware attacks

Download now


Business strategy

What is digital transformation?

7 Aug 2019
Policy & legislation

Businesses urged to continue IR35 preparations despite Conservative review pledge

3 Dec 2019

How can you protect your business from crypto-ransomware?

4 Nov 2019
Careers & training

IT manager job description: What does an IT manager do?

28 Oct 2019

Most Popular

identity and access management (IAM)

44 million Microsoft customers found using compromised passwords

6 Dec 2019

Five signs that it’s time to retire IT kit

29 Nov 2019
Microsoft Azure

Microsoft, not Amazon, is going to win the cloud wars

30 Nov 2019
Microsoft Windows

This exploit could give users free Windows 7 updates beyond 2020

9 Dec 2019