House of Fraser extends IT transformation deal with Capgemini

The outsourcer will provide IT troubleshooting platform and improve app development

House of Fraser has extended its contract with Capgemini to ease app development and support its cloud infrastructure as part of the retailer's IT simplification strategy.

Under the extended deal, Capgemini will also introduce a Digital Service Desk, a mobile platform, to give House of Fraser employees the tools to resolve IT issues faster.

The outsourcing giant plans to deliver an application development and maintenance platform to the retailer to make app development processes more efficient, as well as an Automation Drive, built to make processes more cost-effective and efficient, while its IP platform will offer a programme of continuous service improvements to the entire organisation.

"We have a strong and long-standing relationship with Capgemini, but were really impressed with the way in which they were able to approach this opportunity with fresh eyes and demonstrate the flexibility to support our business now and in the future," Julian Burnett, CIO of House of Fraser, said.

Advertisement - Article continues below

Capgemini and House of Fraser have been working together for the last seven years and this latest deal will extend that by three years in the deal worth 15 million.

"As one of our key retail clients, I am delighted House of Fraser continues to count Capgemini as a major partner," Tom Thicknesse, head of consumer products and retail at Capgemini in the UK, said. "Capgemini's retail pedigree, combined with our client centricity, will help House of Fraser expedite its business' transformational journey over the next few years. We are looking forward to continue working together."

Picture: Bigstock

Featured Resources

The IT Pro guide to Windows 10 migration

Everything you need to know for a successful transition

Download now

Managing security risk and compliance in a challenging landscape

How key technology partners grow with your organisation

Download now

Software-defined storage for dummies

Control storage costs, eliminate storage bottlenecks and solve storage management challenges

Download now

6 best practices for escaping ransomware

A complete guide to tackling ransomware attacks

Download now


Business strategy

What is digital transformation?

7 Aug 2019
Careers & training

IT manager job description: What does an IT manager do?

28 Oct 2019
Business strategy

CIO job description: What does a CIO do?

1 Oct 2019
Careers & training

What does a CISO do?

25 Sep 2019

Most Popular

identity and access management (IAM)

44 million Microsoft customers found using compromised passwords

6 Dec 2019
Microsoft Azure

Microsoft, not Amazon, is going to win the cloud wars

30 Nov 2019

Five signs that it’s time to retire IT kit

29 Nov 2019

Where modernisation and sustainability meet: A tale of two benefits

25 Nov 2019