House of Fraser extends IT transformation deal with Capgemini
The outsourcer will provide IT troubleshooting platform and improve app development
House of Fraser has extended its contract with Capgemini to ease app development and support its cloud infrastructure as part of the retailer's IT simplification strategy.
Under the extended deal, Capgemini will also introduce a Digital Service Desk, a mobile platform, to give House of Fraser employees the tools to resolve IT issues faster.
The outsourcing giant plans to deliver an application development and maintenance platform to the retailer to make app development processes more efficient, as well as an Automation Drive, built to make processes more cost-effective and efficient, while its IP platform will offer a programme of continuous service improvements to the entire organisation.
"We have a strong and long-standing relationship with Capgemini, but were really impressed with the way in which they were able to approach this opportunity with fresh eyes and demonstrate the flexibility to support our business now and in the future," Julian Burnett, CIO of House of Fraser, said.
Capgemini and House of Fraser have been working together for the last seven years and this latest deal will extend that by three years in the deal worth 15 million.
"As one of our key retail clients, I am delighted House of Fraser continues to count Capgemini as a major partner," Tom Thicknesse, head of consumer products and retail at Capgemini in the UK, said. "Capgemini's retail pedigree, combined with our client centricity, will help House of Fraser expedite its business' transformational journey over the next few years. We are looking forward to continue working together."
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