House of Fraser extends IT transformation deal with Capgemini

The outsourcer will provide IT troubleshooting platform and improve app development

House of Fraser has extended its contract with Capgemini to ease app development and support its cloud infrastructure as part of the retailer's IT simplification strategy.

Under the extended deal, Capgemini will also introduce a Digital Service Desk, a mobile platform, to give House of Fraser employees the tools to resolve IT issues faster.

The outsourcing giant plans to deliver an application development and maintenance platform to the retailer to make app development processes more efficient, as well as an Automation Drive, built to make processes more cost-effective and efficient, while its IP platform will offer a programme of continuous service improvements to the entire organisation.

"We have a strong and long-standing relationship with Capgemini, but were really impressed with the way in which they were able to approach this opportunity with fresh eyes and demonstrate the flexibility to support our business now and in the future," Julian Burnett, CIO of House of Fraser, said.

Capgemini and House of Fraser have been working together for the last seven years and this latest deal will extend that by three years in the deal worth 15 million.

"As one of our key retail clients, I am delighted House of Fraser continues to count Capgemini as a major partner," Tom Thicknesse, head of consumer products and retail at Capgemini in the UK, said. "Capgemini's retail pedigree, combined with our client centricity, will help House of Fraser expedite its business' transformational journey over the next few years. We are looking forward to continue working together."

Picture: Bigstock

Featured Resources

Key considerations for implementing secure telework at scale

Identifying the security risks and advanced requirements of a remote workforce

Download now

The State of Salesforce 2020

Your guide to getting the most from Salesforce

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Rethink your cybersecurity strategy for the new world

5 steps to secure the enterprise and be fit for a flexible future

Download now

Recommended

What is digital transformation?
Business strategy

What is digital transformation?

6 Mar 2020
What is an MSSP?
Security

What is an MSSP?

12 Jun 2020
What does a CISO do?
Careers & training

What does a CISO do?

20 May 2020
Building a digital nervous system for your business
Business strategy

Building a digital nervous system for your business

7 Mar 2020

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

3 Aug 2020
How to use Chromecast without Wi-Fi
Mobile

How to use Chromecast without Wi-Fi

4 Aug 2020
How do I fix the Windows 10 Start Menu if it's frozen?
operating systems

How do I fix the Windows 10 Start Menu if it's frozen?

3 Aug 2020