Enterprises buy 50% of their software without direct IT involvement

What effect is the consumerisation of IT having on businesses?

The consumerisation of technology goes across all technology types. The recent boom in smart home devices is fuelling growth in IoT, but how is this driving buying decisions in businesses?

The consumerisation of IT has led to more business departments - whether HR, marketing or finance - making purchasing decisions on cloud solutions, according to consulting firm Intrinsic Technology.

This can lead to lots of different systems running in silos. In turn, this is counter-intuitive for the CIO, who effectively takes on a supply management role, and who has to fight to augment disparate systems to ensure they are interoperable.

With processes such as shadow IT taking a grip on companies, some business teams are now making technology decisions without the CIO, which can cause them to lose control of the IT and end up with issues such as information sprawl.

In a recent survey of 850 software decision makers, Forrester found that on average, enterprises buy 50% of their software without direct IT involvement. The survey also found that managers outside IT perform too little due diligence on software suppliers' security, and fail to negotiate vital protection into SaaS contracts.

"We've seen several organisations facing 30% price hikes from SaaS providers because the manager who placed the order didn't secure a price commitment beyond the initial contract term," said Duncan Jones, vice president and principal analyst at Forrester.

"We've seen others who faced a ransom to get their data back if they did not renew their contracts, because the manager hadn't considered that eventuality."

Some technology management groups are trying to stem this tide, while others are simply hoping they won't get blamed for subsequent problems.

Trusted expertise is needed

One of the biggest pitfalls businesses face is jumping in feet-first, without doing the groundwork to create a clear strategy and understand how the implementation of new technology will impact the wider IT estate. There are opportunities here for the channel to provide trusted expertise and advice to end user organisations.

Many providers, including AWS, LinkedIn and Slack, have had success selling direct to enterprise employees. This method avoids expensive enterprise software sales processes, but it also requires good, automated processes for user engagement.

Vendors adopting this model should ensure they have customer-friendly contracts that enterprises can accept without having to negotiate multiple concessions. This reduces friction in the sales process, and reduces the risk of corporate groups vetoing the business manager's choice of product.

With 27% of final decisions now being made by a different group or person other than the IT department, IT channel vendors should look to adapt their business models and sales strategies to their new buying audience.

Picture: Bigstock

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