Business travel in the 21st century
How to make business travel less painful, more productive
Planning for the future
Don't bank on luxury making a comeback. When Expedia surveyed younger business travellers, they said "Wi-Fi is more important than extra legroom or upgrades".
What mattered most to them was flexibility; a typical business traveller using Expedia's Egencia business service modifies their itinerary 20 per cent of the time that's just 13 per cent for older travellers (45-65) but Millennials change plans 24 per cent of the time.
They want self-service, last-minute deals and the option of checking in to their hotel on their phone before they even arrive. If they have a problem, they'd rather send a tweet than pick up the phone and when they do ask for help, they want the person they're talking about to know their travel details already - and be able to get them back on their way.
It seems as business travellers, we're prepared to do more of the work to stay in control on the move.
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