Surface Pro 2 firmware update pulled after user complaints

Surface Pro 2 users hit out at Microsoft over problematic firmware update.

Microsoft has pulled a problematic Surface Pro 2 firmware update after users complained it reduced the battery life of their devices.

The update was released as part of Microsoft's monthly round of Patch Tuesday software patches on 10 December, and was designed to improve system stability and the interaction between the tablet and its keyboard.

However, shortly after its release, Surface Pro 2 users began flooding Microsoft support forums with complaints about the installation problems they had encountered with the update.

Many users said the firmware update failed to load, and did not offer users another opportunity to reinstall it.

Advertisement
Advertisement - Article continues below
Advertisement - Article continues below

I suggest that no-one goes home before this critical problem is resolved.

Furthermore, some users said the failed update had caused a reduction in the battery life of their machines, and prompted their devices to shut down when instructed to sleep.

In light of this, Microsoft has decided to pull the update.

"To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published through Windows Update on December 10th 2013," Microsoft explained in a statement.

"We are working to release an alternative update package after the holidays," it added.

The statement's closing sentence ruffled a few feathers within the Surface Pro 2 user community, as some assumed the post meant Microsoft's tech team was downing tools over Christmas.

Advertisement - Article continues below

One user, WallyXZ, said: "As it seems like a holiday is so important to you and/or the Surface team, why did you just release such a comprehensive and critical firmware update with a huge impact just before the holidays?

"I suggest that no-one goes home before this critical problem is resolved."

In response, a Microsoft representative assured users in a further forum post the company would be working on a fix for the problem throughout the Christmas break.

"We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy," the post read.

Featured Resources

What you need to know about migrating to SAP S/4HANA

Factors to assess how and when to begin migration

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

Testing for compliance just became easier

How you can use technology to ensure compliance in your organisation

Download now

Best practices for implementing security awareness training

How to develop a security awareness programme that will actually change behaviour

Download now
Advertisement

Recommended

Visit/cloud/cloud-computing/354478/microsoft-has-an-edge-on-aws-according-to-it-executives
cloud computing

Microsoft has an edge on AWS, according to IT executives

8 Jan 2020
Visit/hardware/354336/the-it-pro-products-of-the-year-2019-all-the-years-best-hardware
Hardware

The IT Pro Products of the Year 2019: All the year’s best hardware

24 Dec 2019
Visit/laptops/34636/microsoft-surface-laptop-3-hands-on-review-powerfully-tempting
Laptops

Microsoft Surface Laptop 3 13in review: Almost the perfect laptop

6 Dec 2019
Visit/hardware/laptops/354275/microsoft-surface-laptop-3-15in-review-ryzen-falls
Laptops

Microsoft Surface Laptop 3 15in review: Ryzen falls

4 Dec 2019

Most Popular

Visit/policy-legislation/data-governance/354496/brexit-security-talks-under-threat-after-uk-accused-of
data governance

Brexit security talks under threat after UK accused of illegally copying Schengen data

10 Jan 2020
Visit/microsoft-windows/32066/what-to-do-if-youre-still-running-windows-7
Microsoft Windows

What to do if you're still running Windows 7

14 Jan 2020
Visit/operating-systems/microsoft-windows/354526/memes-and-viking-funerals-the-internet-reacts-to-the
Microsoft Windows

Memes and Viking funerals: The internet reacts to the death of Windows 7

14 Jan 2020
Visit/network-internet/broadband/354530/openreach-offers-free-full-fibre-installation-for-thousands-of
broadband

Openreach offers free full-fibre installation for thousands of homes

14 Jan 2020