Autoglass harnesses AI to assess car screen cracks

The app tells you whether you're able to get the chip repaired or need to replace the windscreen

Vehicle glass repair firm Autoglass has trialled an artificial intelligence (AI) system to assess the damage on car windows and determine whether they can be repaired or needs to be replaced.

The tech combines imaging with AI, so customers can simply take a picture of the chip or crack in their windscreen and receive an almost instant response as to how much works needs doing.

Advertisement - Article continues below

They are then able to make an appointment, knowing the engineer will be prepared for the job in hand when they arrive.

"Here at Autoglass, we are constantly looking for innovative ways to improve and provide the easiest and best experience for our customers," Nick Cleary, customer & digital director at Autoglass said.

"AI is a fascinating area which I have watched closely over the last few years, and there is no doubt it has the potential to dramatically change many aspects of our society, whether that is in our homes or how we interact with businesses. It is our opinion that it is only going to grow and get more powerful, and so we are delighted to be leading the industry with our efforts to harness its potential."

The technology provides over 80% accuracy, although Autoglass says this is likely to improve over time as more customers upload their images.

Advertisement
Advertisement - Article continues below
Advertisement - Article continues below

"We have been working with Autoglass for the last eighteen months developing this technology, so we are really happy to see it in action and working so well," Liam Nye, CEO at Service Certainty added.

"This has been a controlled journey of phased introduction, as we knew we had to get the technology right so it could deliver the high-level of service that Autoglass demand. The complexity of dealing with real world glass damage has been a significant challenge and we are absolutely delighted with the success of the project so far."

The next step in Autoglass and Service Certainty's relationship is to develop an AI system that determines whether a customer's car requires ADAS (Advanced Driver Assistance Systems) calibrations after a windscreen repair or replacement.

"We have had a very fruitful partnership with Service Certainty imageproof so far and are excited to see what the future holds," Cleary added.

Image cedit: Bigstock

Featured Resources

Navigating the new normal: A fast guide to remote working

A smooth transition will support operations for years to come

Download now

Putting a spotlight on cyber security

An examination of the current cyber security landscape

Download now

The economics of infrastructure scalability

Find the most cost-effective and least risky way to scale

Download now

IT operations overload hinders digital transformation

Clearing the path towards a modernised system of agreement

Download now
Advertisement

Most Popular

Visit/laptops/29190/how-to-find-ram-speed-size-and-type
Laptops

How to find RAM speed, size and type

24 Jun 2020
Visit/policy-legislation/data-protection/356344/eu-institutions-warned-against-purchasing-any-further
data protection

EU institutions told to avoid Microsoft software after licence spat

3 Jul 2020
Visit/mobile/mobile-phones/356335/the-man-has-ruined-my-huawei-p40
Mobile Phones

The Man has ruined my Huawei P40

3 Jul 2020