The IT Pro Podcast: Is AI the snake oil of the 21st century?

What can the A-Level debacle teach us about AI in modern business?

AI is increasingly creeping into modern business, as organisations seek to improve efficiencies and speed up their processes. It’s very easy to get this wrong, however, as the UK government recently found out. An AI algorithm designed to issue students’ final grades for A-Levels and GSCEs has caused uproar over the last few weeks as complaints of unfair and inconsistent results led to widespread protests.

The Department for Education was eventually forced to backtrack, announcing that the algorithm-generated results would be scrapped in favour of grades based on teachers’ predictions. But why did this AI system get it so badly wrong, and what can businesses learn from this debacle about deploying AI within their own organisations? 

In this episode of the IT Pro Podcast, we look at what AI can and can’t do, whether it should be placed in charge of important decisions, and why it’s not a good idea to take your hands off the wheel. For the next four weeks, we’ll also be testing out a new format – instead of having a news roundup, each week we’ll be focusing solely on an in-depth discussion of that episode’s topic. Let us know what you think!

Footnotes

Subscribe

Featured Resources

Unlocking collaboration: Making software work better together

How to improve collaboration and agility with the right tech

Download now

Four steps to field service excellence

How to thrive in the experience economy

Download now

Six things a developer should know about Postgres

Why enterprises are choosing PostgreSQL

Download now

The path to CX excellence for B2B services

The four stages to thrive in the experience economy

Download now

Most Popular

Microsoft is submerging servers in boiling liquid to prevent Teams outages
data centres

Microsoft is submerging servers in boiling liquid to prevent Teams outages

7 Apr 2021
How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

8 Apr 2021
Roadmap 2021: What’s coming from 3CX
Advertisement Feature

Roadmap 2021: What’s coming from 3CX

30 Mar 2021