Infosys and LivePerson partner on conversational AI
The partnership offers new messaging experiences for brands’ customers and employees
The partnership combines Infosys Cobalt, a platform and set of services designed to accelerate an enterprise's journey into the cloud, with LivePerson's Conversational Cloud, a complete set of applications and application programming interfaces (APIs) for creating and managing conversational experiences.
According to reports, Infosys is also investing in and scaling a service practice to support LivePerson's Conversational Cloud. Additionally, Infosys will assist LivePerson in transforming its technology infrastructure on the public cloud to address the growing demand for conversational experiences.
"Together with Infosys' transformational services and cloud capabilities, we can redefine how the world's major brands communicate with consumers and engage their employees," said Rob LoCascio, CEO and founder of LivePerson.
"Our Conversational Cloud includes a full set of APIs and integration points that Infosys can help architect and weave throughout a large enterprise's systems and processes to generate the maximum sales impact and cost savings from conversational experiences. LivePerson will benefit from Infosys' partnership by continuing to scale our Conversational Cloud to meet consumers' growing demand for these experiences."
The Infosys-LivePerson partnership will also focus on direct-to-consumer conversations on consumers' preferred messaging channels, including Apple Business Chat, Google's Business Messages, Facebook Messenger, WhatsApp, and brand websites and apps.
It’ll also include new messaging experiences for employees to support business continuity, HR, finance, and IT queries and digital consulting and global delivery services to build, run, integrate, and scale immersive experiences for brands.
"We are excited to embark on this strategic partnership bringing Infosys Cobalt's services to act as a force-multiplier for LivePerson's Conversational Cloud. We plan to leverage LivePerson in the mission-critical business processes of our clients to improve the user experience for their customers, channel partners, and employees," comments Karmesh Vaswani, EVP and global head of consumer, retail and logistics at Infosys.
"I'm confident that we will jointly innovate and deliver insight-led omnichannel customer experiences for enterprise brands to create new revenue models, realize savings, and achieve faster time to market."
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