Infosys and LivePerson partner on conversational AI

The partnership offers new messaging experiences for brands’ customers and employees

Infosys logo on a white background

Infosys and LivePerson Inc have entered a strategic partnership to help brands manage artificial intelligence-powered conversations.

The partnership combines Infosys Cobalt, a platform and set of services designed to accelerate an enterprise's journey into the cloud, with LivePerson's Conversational Cloud, a complete set of applications and application programming interfaces (APIs) for creating and managing conversational experiences. 

According to reports, Infosys is also investing in and scaling a service practice to support LivePerson's Conversational Cloud. Additionally, Infosys will assist LivePerson in transforming its technology infrastructure on the public cloud to address the growing demand for conversational experiences.

"Together with Infosys' transformational services and cloud capabilities, we can redefine how the world's major brands communicate with consumers and engage their employees," said Rob LoCascio, CEO and founder of LivePerson.

"Our Conversational Cloud includes a full set of APIs and integration points that Infosys can help architect and weave throughout a large enterprise's systems and processes to generate the maximum sales impact and cost savings from conversational experiences. LivePerson will benefit from Infosys' partnership by continuing to scale our Conversational Cloud to meet consumers' growing demand for these experiences."

The Infosys-LivePerson partnership will also focus on direct-to-consumer conversations on consumers' preferred messaging channels, including Apple Business Chat, Google's Business Messages, Facebook Messenger, WhatsApp, and brand websites and apps.

It’ll also include new messaging experiences for employees to support business continuity, HR, finance, and IT queries and digital consulting and global delivery services to build, run, integrate, and scale immersive experiences for brands.

"We are excited to embark on this strategic partnership bringing Infosys Cobalt's services to act as a force-multiplier for LivePerson's Conversational Cloud. We plan to leverage LivePerson in the mission-critical business processes of our clients to improve the user experience for their customers, channel partners, and employees," comments Karmesh Vaswani, EVP and global head of consumer, retail and logistics at Infosys. 

"I'm confident that we will jointly innovate and deliver insight-led omnichannel customer experiences for enterprise brands to create new revenue models, realize savings, and achieve faster time to market."

Featured Resources

B2B under quarantine

Key B2C e-commerce features B2B need to adopt to survive

Download now

The top three IT pains of the new reality and how to solve them

Driving more resiliency with unified operations and service management

Download now

The five essentials from your endpoint security partner

Empower your MSP business to operate efficiently

Download now

How fashion retailers are redesigning their digital future

Fashion retail guide

Download now

Recommended

Semiconductor leaders urge action on industry funding
Hardware

Semiconductor leaders urge action on industry funding

22 Jul 2021
Preparing for AI-enabled cyber attacks
Whitepaper

Preparing for AI-enabled cyber attacks

22 Jul 2021
Unilabs to deploy Ibex’s AI-assisted cancer diagnostic platform across Europe
artificial intelligence (AI)

Unilabs to deploy Ibex’s AI-assisted cancer diagnostic platform across Europe

21 Jul 2021
Rockwell and Kezzler join forces to enhance supply chain visibility
asset management

Rockwell and Kezzler join forces to enhance supply chain visibility

21 Jul 2021

Most Popular

The benefits of workload optimisation
Sponsored

The benefits of workload optimisation

16 Jul 2021
Samsung Galaxy S21 5G review: A rose-tinted experience
Mobile Phones

Samsung Galaxy S21 5G review: A rose-tinted experience

14 Jul 2021
Six ways boards can step up support for cyber security
Business strategy

Six ways boards can step up support for cyber security

22 Jul 2021