EasyJet's voice search feature takes flight

Customers can now speak into their smartphone when searching for trip options

EasyJet has introduced a new feature to its app that will allow customers to search for flights using voice recognition technology.

The search feature uses AI and Dialogflow, Google Cloud's natural language understanding tool for building conversational experiences, to support voice-based flight queries about destinations, dates and airports.

While typing a search query takes 12 taps, EasyJet said that with the vocal steps in Speak Now it could reduce this process to a few seconds.

Advertisement - Article continues below

Daniel Young, head of digital experience at EasyJet said the airline was aiming to improve the travel experience, including making booking flights more accessible, "especially for those who are visually impaired, and Speak Now helps us achieve this objective."

"We continue to place innovation at the heart of our industry-leading mobile travel app to give our customers the tools they need to have a smooth experience booking flights with us. Embracing this latest technology makes preparing for travel, easy and fun," he said.

Cormac Reilly, VP & global head of Travel Partners Solutions, who developed the technology for EasyJet at Travelport, said that this would make booking travel "as easy as possible, giving EasyJet customers a helpful digital experience".

"Conversational voice search is a great example of how we're using the latest technologies, including AI and Google Cloud's Dialogflow, to make the experience of buying and managing travel continually better for everyone," he added.

Advertisement
Advertisement - Article continues below
Advertisement - Article continues below

The voice search functionality will be available in English on iOS and follows other advances developed by the airline including a visual search tool using Instagram images (Look&Book), and a cabin bag-sizer tool, which includes augmented reality technology to enable passengers to check the size of their hand-luggage before heading to the airport.

The Speak Now feature will be launched on EasyJet's app in the coming weeks.

Featured Resources

Preparing for long-term remote working after COVID-19

Learn how to safely and securely enable your remote workforce

Download now

Cloud vs on-premise storage: What’s right for you?

Key considerations driving document storage decisions for businesses

Download now

Staying ahead of the game in the world of data

Create successful marketing campaigns by understanding your customers better

Download now

Transforming productivity

Solutions that facilitate work at full speed

Download now
Advertisement

Most Popular

Visit/business/business-operations/356395/nvidia-overtakes-intel-as-most-valuable-us-chipmaker
Business operations

Nvidia overtakes Intel as most valuable US chipmaker

9 Jul 2020
Visit/laptops/29190/how-to-find-ram-speed-size-and-type
Laptops

How to find RAM speed, size and type

24 Jun 2020
Visit/security/cyber-attacks/356417/trump-confirms-cyber-attacks-on-russia-election-trolls
cyber attacks

Trump confirms US cyber attack on Russia election trolls

13 Jul 2020