Watch Blinkbox or BT Sport? Ditch Google Chrome now!

Latest update to Chrome browser kills support for streaming services' plugins

Blinkbox, Now TV, amd BT Sport are urging subscribers to switch their browsers from Google Chrome, which no longer supports the plugins necessary for these streaming sites.

The latest update to the Chrome browser appears to have dropped support for NPAPI plugins including Microsoft Silverlight, which powers the three video-on-demand services.

On Blinkbox, this causes the website to display an error message when the user tries to play a film, asking them to either switch to a different browser or play in their new "Chrome-friendly" video player.

The message Chrome displays when trying to access Blinkbox 

Advertisement - Article continues below
Advertisement - Article continues below

Google warned the streaming services of the change over a year ago, but have chosen not to switch to an alternative such as HTML5 video.

Instead, customers must change their browsers in order to continue using their respective service without interruption.

In its support pages, Blinkbox told customers: "Because our HTML5 player is newer than the Silverlight player we use in other browsers like Internet Explorer and Firefox on PCs and Safari on Mac, you might need a faster broadband connection than usual to have the same experience that you're used to, whilst we work to further optimise streaming using HTML5.

"Because of this, for the best experience, we recommend that you use a different browser right now, particularly if your internet speed is close to our recommended minimum speed or you've got an older computer."

No matter what, Microsoft is planning to discontinue Silverlight and so all services that have not yet migrated will be forced to in the near future.

The @BTCare Twitter account took a less proactive approach in light of the problem, telling customers: "If you use Chrome to watch BT Sport you may get a Silverlight error. Silverlight is no longer supported in Chrome, pls use another browser."

Featured Resources

What you need to know about migrating to SAP S/4HANA

Factors to assess how and when to begin migration

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

Testing for compliance just became easier

How you can use technology to ensure compliance in your organisation

Download now

Best practices for implementing security awareness training

How to develop a security awareness programme that will actually change behaviour

Download now



Google looks to replace third-party cookies in two years

15 Jan 2020
Google Android

Android gets new security sandboxing features

18 Oct 2019
web browser

How to enable private browsing on any browser

25 Jun 2019
web browser

Google Chrome vs Firefox vs Microsoft Edge

30 Apr 2019

Most Popular

data governance

Brexit security talks under threat after UK accused of illegally copying Schengen data

10 Jan 2020
Microsoft Windows

What to do if you're still running Windows 7

14 Jan 2020

Dell XPS 13 (New 9300) hands-on review: Chasing perfection

14 Jan 2020
operating systems

17 Windows 10 problems - and how to fix them

13 Jan 2020